Squared Rose does not operate a sale or return policy.
Damaged & Faulty Items
Squared Rose would advise that all deliveries are checked immediately upon receipt to ensure that they have been received in perfect condition.
Once opened should any of the goods be damaged or faulty please retain the product (together with any packaging) and contact us within 48 hours of receipt (commencing the day after delivery) by either telephone or e-mail.
At this point you will be issued with a returns number for your reference, which will need noting on all documentation relating to the return.
Although if the goods are seen to be damaged upon delivery by the courier then please ensure that this is written on the couriers paperwork along with your signature. In this instance please advise Squared Rose immediately so further action can be taken with the courier company. Failure to comply with this request may result in a claim not being able to be processed within the timeframe allowed by the courier to claim for damages.
Squared Rose will only issue credit notes for damaged/faulty items, replacements will not be dispatched.
If Squared Rose is not notified with regards to the above within the timeframes stated then we cannot be liable for the damaged/faulty items.
Returning an Item
All items should be returned in their original packaging along with a document from yourselves which outlines the full description as to what the fault/damage is along with any other information that may be related to the return. Full contact details of the customer as well as your unique returns number should also be noted on this document.
Failure to add this document to the return may result in a delay processing the return whilst we locate the order.
Please allow up to 14 working days after the receipt of the items for a credit note to be raised onto your account.
Personalisation & Modification of Products
No refund or exchanges will be given on items produced or modified at any time to your specification.
Returns Contact Details
Returns Department - (Enter your unique returns number here)
Tel – 01427 666024
E-mail – firstname.lastname@example.org