Frequently Asked Questions
Do you offer sale or return?
Unfortunately we do not offer this service.
What is your minimum order value?
The minimum order value is £75.00 (excluding VAT and postage).
Do I have to register to use the website?
Yes you are required to register for an account to view our full range of products. On our homepage there is a link to our registration page, please allow up to 48 hours for account approval.
How long will it take to have my order delivered?
Subject to the products being in stock, then we can generally dispatch your order within 1 – 2 working days. If any of the items that you have ordered are currently out of stock then we will contact you once we receive the order to discuss a delivery schedule.
I have placed an order but I do not want the goods straight away?
There is an option at the checkout for you to request that your order is placed on hold and for a Sales person to contact you to discuss a suitable delivery date.
I have already registered on your website, but now I can't remember my password?
You can reset your password at the login screen by entering your e-mail address, this will then trigger an e-mail to go to your e-mail account with a new password. Once you have logged back in you do have the option to change the password again to anything you wish.
Can I add more products to my order after it has been confirmed?
Please contact the Sales Team on 01427 666024 who will be able to advise you if this is possible.
For an overseas delivery how do I know what the delivery charge will be?
What happens if the goods that you have delivered are damaged or faulty?
Please see our Returns Policy for further details.
Do you sell to the public?
We do not sell directly to the public, however to see a full list of our resellers then please visit our Stockists section on our website.
Do you have a showroom?
Yes we do, our showroom is open from May till October, please contact one of our Sales Team who will be more than happy to discuss booking an appointment with you.
Do you offer any discounts for bulk orders?
Do you design your products yourself?
I am a reseller of your goods, how can I obtain high quality product images?
Please contact our Sales Team on 01427 666024 who will be able to discuss your image requirements with you.